The health and safety of our customers and team members is paramount across the Mercantile Group and we want to make each visit to our venues a welcoming and comfortable experience. Over the past few months we have all endured changes to the way we live due to Covid-19 and as we get back to some kind of normality, we want ensure you that we are taking all the necessary steps to allow us to bring you some of Dublin’s finest food and beverages in a safe environment for both our staff and our customers.
We are working incredibly hard to ensure that you have a comfortable and enjoyable experience and here are some of the measures we’re taking in our spacious venue.
- Staff have undergone new cleaning and service standard training before.
- All team members, including management have been educated on the importance and safe use of PPE.
- Staff have received new training on how we deliver new menus, bookings policies, table layouts and opening hours.
- Each venue will be deep cleaned and all surfaces and touch points will be sanitised prior to opening each day.
- Team members will work in small “buddy systems” to ensure there is minimum cross over of staff within the venues.
- Customers can see our new table layout on OpenTable before booking with us but your table will be allocated by our management teams.
Daily Venue Checkups
Each day before we open our doors we shall be implementing pre-opening checkup procedures to ensure a safe environment for guests and staff.
- Temperature checks for all team members before they commence work.
- There will be a PPE and uniform check for all staff before they commence work.
- The santisation of all front of house and service touch points before opening.
- Ensure timers are set every 30 minutes across the venue (kitchen, bar, wait stations etc) to remind team members to wash their hands
- A run through of checklisted essential items by teams members for PPE, soap and sanitisers in all relevant sections.
Visiting Café en Seine
The booking process
- All bookings for lunch, brunch and dinner should be made via our website or on Opentable.
- Our booking teams shall confirm your booking, sitting times and service options.
- All guests will be required to provide credit card details on booking and provide contact tracing details.
- Table sittings will have a duration of 2 hours for you to enjoy a meal.
- We would kindly request all our guests to arrive together and at the exact time of their booking. If you are going to be delayed, we would ask you to just let us know by phone.
- We understand that sometimes things happen and you can’t make it to your booking. We would ask you to kindly contact us with as much notice as possible if you cannot make your booking. This means we can free up this time for another guest.
- In the case of no shows or cancellations within 24 hours there will be a charging fee of €20 per person.
Arriving at our venues
To ensure a comfortable visit for staff and guests we would kindly ask our customers to only visit our venue if they are feeling well. We have worked hard to put a number of measures in place for reopening safely.
- We would ask that all our customers kindly use the hand sanitiser available at the entrance to our building upon arrival.
- We have installed a contactless temperature check on arrival.
- During this period our cloakrooms shall be closed and you will be asked to hold on to all of your belongings.
- A team member shall bring you directly to your table giving you as much physical space as possible on route.
- Once at your table guests shall be required to pull out your own chair.
How your table will be presented
- All our staff will be required to wash or sanitise their hands after visiting each occupied table. This includes after food, drinks, dishware, silverware, napkins or other serving equipment is delivered.
Ordering your meal
- Orders can be placed with a member of wait staff allocated to your table.
- Water and wine will not be poured by wait staff at the table unless requested. Guests will be asked to do this themselves.
- Your server will keep as much distance as possible away from guests and their table while still being able to comfortably hear and talk to you.
When your meal arrives
We will have dedicated food runners that will deliver your meal to your table.
- Each runner will use a large tray to deliver your meal. The carrying of multiple plates in a person’s hands is not permitted.
- Your runner/wait staff shall be required to wash their hands before delivering your food to your table and once again after.
Bill presentation and payment
- We will present your bill in a sanitised bill holder.
- At this time we will continue to encourage all guests to pay by contactless card or phone payments.
- Each team member will have their own credit card terminal for the duration of their shift and will be assigned one order till per shift. Both the till and credit card terminal will be sanitised after each use.
Toilet cleaning and access
- Toilets will be checked and cleaned every 30 minutes.
- Toilet checks will include sanitising down door handles, taps, sinks, counter tops, ledges, toilet seats & flushers.
- All touch points such as handrails, lift buttons and doors on route to the bathrooms will be sanitised every 30 minutes.
- We shall also have a hand sanitiser station at the entrance to the bathroom staircase and lobby outside the bathroom doors.
- We have also installed foot handles on each of the bathroom doors to allow you to open and close the doors without using your hands.
Leaving our venues
When you are paying your bill, a member of our wait staff will guide you on the best exit to leave the building.
Table preparation for our next guests
- To allow us to properly sanitise an area previously used by a guest we have spaced each booking 15 minutes apart.
- Each previously occupied space will receive a thorough clean between sittings.
- Each table will be cleaned using spray sanitiser. It shall be evenly sprayed all over the table including legs, sides and underneath. After 20 seconds it shall be wiped thoroughly with a disposal cleaning roll.
- Each chair or couch will be sprayed with spray sanitiser evenly to include the seat, back, arms and legs. Again it will be left for 20 seconds before being wiped with a disposal cleaning roll.
- Disposal roll will be binned immediately after use.
- A team member will be required to wash their hands straight away
- The fully sanitised table is then logged on a check sheet.
PPE & signage in venues
In order for you to enjoy a comfortable visit to our venues we will be reminding guests where they can avail of various sanitisation stations throughout the building.
- We will have some health and hygiene reminder signage throughout each venue.
- You can expect sanitiser stations for our guests at all entrances, exits and bathrooms.
- Handwash, hand sanitizer, gloves, masks, will be available to all staff.
Front of house cleaning
We now have dedicated cleaning staff in each of our venues to ensure each surface is properly cleaned and sanitised throughout each day. If you happen to notice we have missed something, please let your waiter or waitress know and we’ll take care of it immediately.
- Our cleaning team shall perform a bathroom check and clean every 30 minutes.
- Clean and disinfect door handles, counters, sinks, toilet paper dispensers, seats/flushers.
- Check the supply and refill soap dispensers, sanitiser, toilet paper.
- Empty all bins as needed.
- Clean and sanitise all touch points throughout the building including door handles, push plates, ledges.
- Clean and sanitise the handrail on the staircase to the toilets.
- Clean and sanitise railings, ledges, and counters, service station counters, pens, elevator buttons.
- Clean and sanitise the handles of equipment doors on server related coolers, handles of dispensers, ice scoops, sink handles, towel and soap dispensers, front counter areas, pens or other writing utensils, clipboards, etc.
- Clean and sanitise all order and bar tills.
- Clean and sanitise bill holders.
Here is how our bar shall work.
- All bar stations will mirror one another to minimise the need for stock crossover.
- All of our glass washers will be deep cleaned (at a temperature of 73 degrees for 3 minutes for thermal disinfection) and serviced pre reopening.
- An ice scoop will always be used when working with ice.
- Fruit tongs will be used when handling all fruit and garnishes.
- Cocktail shakers will be washed after each use.
- All bartenders staff will be retrained on how to handle glassware safely.
- Tills and credit card machines will be sanitised every 30 minutes.
- Beer taps and fridge handles will be cleaned down every 60 minutes.
- All bar team members will wash hands every 30 minutes
- We shall have timers with an alarm behind each station to remind teams to wash their hands every 30 minutes.
- Straws will be available only on request and will be single use wrapped straws.
- All bottled beers will be served with accompanying glass.
- Wine coolers will be cleaned after each use.
- We shall deliver your drinks to your table on a tray.
- All finished glasses and bottles will be collected from tables on trays.
- The glass or bottle will be picked up by the body, not the neck.
- Team members will wash their hands after collecting used glassware.
How our kitchens will run
We know eating out is supposed to be a relaxing affair and we want to assure our customers that on and off the floor we’re working hard to ensure your visit is an enjoyable and safe one.
- We shall have hand washing timers set for every 30 minutes.
- There will be hand sanitiser at each station to avoid any possible crossover between kitchen staff.
- We currently employ an external auditing company called HMS who will continue to independently audit our food hygiene and safety standards.
- The dishwasher cycle will run at a 60 degree wash and 70 degree rinse cycle to ensure full disinfection.
- All dumbwaiters (small freight elevators) will be cleaned before each load of clean crockery /equipment is sent to the main kitchens.
To ensure the safe delivery of goods to our buildings we are changing the way we interact with our food suppliers and delivery teams with new procedures.
- All deliveries will be accepted outside of the building.
- Hand Sanitiser will be used by both the team member and delivery person before the exchanging of goods.
- We aim to restrict the need for the delivery driver to enter our venues. If access is needed, they must wear a mask and wash hands prior to entry and again on exit.
- Our staff will be required to wear a mask and gloves when accepting deliveries.
- No delivery persons will have access to our kitchens.
- All goods will be decanted from boxes and containers immediately and boxes removed from the area as fast as possible.
- There will be a wash down of any surface that the box or containers have touched.
- Staff members handling goods must then wash their hands.
Accepting Drink and Consumable Deliveries
- Cellar staff will be required to wear gloves & masks, when accepting deliveries on the street.
- Once a case of alcohol is opened it must be fully decanted, box removed and the person accepting the delivery must wash their hands.
- Staff will be required to always wash their hands always after changing a keg.
- Delivery docket hand over to be done outside, delivery driver must wash hands upon entering the building if he needs to enter.
Ensuring the safety of our staff is a major priority for us, not just while they are customer facing but behind the scenes too. New measures are now in place to ensure they have a safe working environment.
- All staff will be asked to change quickly and leave the area immediately after use.
- Sharing lockers is no longer allowed.
- Staff will be required to clean their lockers with provided disinfectant prior to using before starting their shift.
- Staff will be required to spray their locker with disinfectant at the end of each shift.
- Staff will be required to wash their hands after changing in and out of uniform and after using the bathroom.
In the event that a staff member has been in contact with a confirmed case, they will be required to notify a manager immediately and must self-isolate until a test is completed.
In the event that a staff member is showing any symptoms, they must contact their GP and manager immediately. They will be required to self-isolate and await further instructions from their doctor.
Any staff member showing a high temperature on arrival to work will not be permitted to work and will be sent home and advised to contact their GP for further instruction.
Should a staff member start developing symptoms during their shift, they will be brought to an unused area in the building until someone can come collect them. They will be required to wear a mask during this period and keep at least 2 metres from other staff members.
Confirmed Case Notification
In the event that we are alerted to a case of Covid-19 from a staff member or customer, we shall provide contact tracing details based on our rosters and customer bookings log to the relevant government approved departments.